Novo North

Terms of Service

Last updated: July 27, 2025

The Short Version

Novo North costs $19/month (auto-renews) 💳 We send you personalized weekly plans via email 📧 Our AI coach helps you, but isn't a doctor or therapist 🤖 You can cancel anytime ✅ If you're under 18, get parent permission first 👨‍👩‍👧

What You Get

Your subscription includes:

  • A personalized action plan every Sunday
  • Email access to Coach Chris (our AI coach) who remembers your journey
  • Research-backed recommendations tailored to your goals
  • Simple exercises you can do in under 10 minutes

Payment & Cancellation

Price: See current pricing at checkout

Auto-Renewal: Your subscription renews automatically each month. We'll charge your card on the same day you originally signed up.

Cancellation: Cancel anytime by emailing support@novonorth.com. Cancellation is immediate and you'll receive confirmation within 24 hours.

Refunds: Subscriptions are non-refundable. Once cancelled, you'll retain access until the end of your current billing period.

Important AI & Liability Disclaimers

AI-Generated Content Notice

Coach Chris is an AI system, not a human. All content, recommendations, and responses are generated by artificial intelligence technology. While we strive for accuracy and helpfulness, AI-generated content may contain errors, inaccuracies, or inappropriate suggestions.

What We're Not

While Coach Chris is here to help you grow, remember that we're a personal development service, not:

  • Medical professionals (always see a doctor for health concerns)
  • Financial advisors (consult a CPA for money decisions)
  • Lawyers (get real legal advice when needed)
  • Licensed therapists (seek help for mental health)
  • Emergency services (call 911 for crises)

Your Responsibility: You must independently verify any information before relying on it. Always consult qualified professionals for important decisions regarding your health, finances, legal matters, or safety.

No Guarantee of Results: We make no representations or warranties about the accuracy, reliability, completeness, or timeliness of any content. Individual results will vary.

Emergency Situations: If you're experiencing a medical emergency, mental health crisis, or any urgent situation, stop using our service immediately and contact emergency services or appropriate professionals.

Age Requirements

If you're under 18: Please have a parent or guardian:

  • Review these terms with you
  • Approve your use of Novo North
  • Supervise your participation in any physical activities

We design our content to be safe for all ages, but parental guidance is always recommended for minors.

Your Responsibilities

By using Novo North, you agree to:

  • Provide accurate information during signup
  • Keep your account secure (don't share login details)
  • Use the service legally and respectfully
  • Take responsibility for your own health and safety
  • Not share or resell the content we create for you

Our Rights

We reserve the right to:

  • Update or modify the service (we'll notify you of big changes)
  • Suspend accounts that violate these terms
  • Change pricing with 30 days notice

International Users

We welcome users worldwide! However, please note:

  • Our service is currently in English
  • Prices are in US dollars unless otherwise stated
  • Plans are typically delivered on Sundays (US Eastern time)
  • Your data is primarily stored in the United States

EU Users: See our Privacy Policy for your GDPR rights.
California Users: See our Privacy Policy for your CCPA rights.

Legal Stuff

No Guarantees: We work hard to keep Novo North running smoothly, but we can't promise it'll be perfect 100% of the time. Sometimes things break on the internet.

Limited Liability: If something goes wrong, our responsibility is limited to refunding what you've paid us (up to 12 months). We're not responsible for indirect issues like lost time, missed opportunities, or if the AI gives advice that doesn't work out.

Indemnification: You agree to defend, indemnify, and hold harmless Novo North from any claims, damages, or expenses arising from your use of the service or violation of these terms.

Disputes: Any legal disputes will be handled in US courts. We'll try to work things out via email first.

Governing Law: These terms are governed by US law.

Privacy

Your privacy matters to us. Check out our Privacy Policy to see how we handle your data.

Contact Us

Questions? Issues? Just want to say hi? Email us at support@novonorth.com